SHIPPING INFORMATION

At www.airwheel-luggage.com, our mission is to offer you the best shipping options, regardless of where you live. Every day, we deliver to hundreds of customers worldwide, always striving to provide services of the highest level.

Order Delivery Timeline

  • Processing Time: 3-7 Days
  • Shipping Time:
    • Free Shipping: 10-20 Days
    • Express Delivery (DHL/FedEx/UPS): 5-10 Days
  • Shipping Methods: Land, Air, Sea
  • Shipping Fee:
            1. Complimentary for Free Shippin
            2. For Express Delivery, shipping fees vary by country. Please refer to the shipping cost displayed at checkout.
    Note: Due to shipping difficulties in some countries, Free Shipping options may not be available. As a result, express delivery is the only available option during checkout for certain regions.

Additional Notice:

Due to the inclusion of batteries in some parcels, they are classified as dangerous goods in certain countries. Given the complexities of international logistics, delivery times are sometimes beyond our control, and we cannot guarantee that customers who choose express shipping will receive their packages within 5-10 days. We recommend customers with urgent timing requirements to make purchases with caution.


Important Shipping Information and Policies

Customs and Variable Shipping Costs:
Due to the fluctuating customs policies in some countries, our shipping fees are calculated using a volumetric weight formula. After placing an order, we will determine the final shipping fee based on the specific delivery address. In cases where the calculated fee significantly exceeds our standard rates (typically for remote areas), we will contact the customer via email to inform them of the situation and arrange for the payment of additional fees.

Customs Duties and Responsibility:
Regardless of whether you choose free shipping or express shipping, your package may incur customs duties and require clearance procedures once it arrives in your destination country. Customs clearance is particularly unavoidable with express shipping. We understand that once the product reaches the customs office in your country/region, they may contact you to pay VAT, customs duties, and any additional handling fees. These extra charges are imposed by the government of your country, and we are unable to calculate them for you. Please note that fees vary from country to country.

Your Responsibility:

Please remember, you are responsible for the following:

  1. Understanding all the policies on https://www.airwheel-luggage.com/ and the information related to the product you purchased.
  2. Paying any applicable additional taxes, duties, and fees to the relevant authorities.

Important Note:
We are not responsible for any delays, returns, or destruction of goods due to the carrier or customs being unable to contact you, or if you refuse to pay the customs duties. In the event that your package is returned or destroyed by customs due to the recipient's failure to clear customs, we will deduct any incurred costs before refunding the remaining balance (up to a maximum of the order amount).

Package Retrieval Responsibilities:
If a package is reported as delivered but the customer, due to personal reasons, fails to retrieve it promptly or secure it properly, resulting in loss, we cannot provide a re-delivery or refund. Customers are advised to provide an address where packages can be safely received or to coordinate with the shipping company to schedule an appropriate delivery time.

Additional Terms to Consider:

Shipping Delays: In the event of shipping delays beyond the estimated delivery window due to unforeseen circumstances (e.g., weather conditions, global pandemics, strikes), We will endeavor to update the customer with the new expected delivery timeframe. However, we will not be held responsible for delays beyond our control.

Incorrect Shipping Information: If a package is returned to us due to incorrect or incomplete shipping information provided by the customer, we will contact the customer for the correct information. The customer may be responsible for additional shipping charges for the re-shipment of the order.

Damage During Transit: Should your item arrive damaged due to transit, please contact us within a specified period (e.g., 48 hours) of receiving the package with photographic evidence. We will work with you to replace the damaged item or arrange for compensation.

Handling of Undeliverable Packages Due to Incomplete or Incorrect Address: As our shipments are international, packages may occasionally encounter issues with delivery due to incorrect or insufficient address information. If we receive feedback from the local logistics company that the package cannot be delivered without further information from the customer, the customer is required to promptly provide the necessary details or contact the local logistics company directly.
In cases where the customer refuses to cooperate, fails to respond, or does not collect the package, leading to the package being returned to us, the customer will be responsible for the return shipping costs. These costs will be deducted from the original order payment.


By placing an order with www.airwheel-luggage.com, customers agree to the terms laid out in our Shipping Policy. www.airwheel-luggage.com reserves the right to update this policy as necessary to reflect changes in our shipping practices or in response to the regulatory environment.

If a package arrives after your required time (e.g., due to moving, leaving the delivery address, or receiving it as a belated gift) and you request a refund, please note that once the parcel is shipped internationally, we are unable to provide a full refund. Instead, a partial refund may be arranged through negotiation.

Thank you for your understanding.